TivoliVredenburg Privacy and Cookie Statement
Our visitors’ privacy is important to us, so we would like to tell you straight away that tickets can be purchased from the box office in the main hall without needing to supply any personal details. Our staff are also happy to provide you with information and recommendations on our programming.
If we make use of your personal data in our further communications with you, we will treat these data confidentially and in accordance with the requirements of the General Data Protection Regulation (GDPR). This privacy statement explains the types of data we collect and for what purpose, how long we retain them and what your rights are.
We process your data in order to provide our services: when you purchase a ticket, visit an event, receive a special newsletter or subscription brochure, visit our website or use a contact form, or if you are a sponsor or are involved in our education and participation activities. In many cases, when you purchase a ticket for one of our events via an external sales channel (such as Ticketmaster), we also receive your personal details to enable us to provide our service.
We retain your contact and bank account details, along with payment and invoice details and any data you enter online. This may include your name, address, telephone number, email address, date of birth and payment and account details on our website. To see a full overview of the personal data we have collected from you, simply submit an access request (see: What are my rights?).
We only process data that are necessary in order to:
We only wish to inform you of our services if you are interested in hearing about them. You can unsubscribe at any time via the link at the bottom of our emails, or by sending an email to [email protected].
We can combine various types of information to construct a customer profile, such as information on ticket sales and the newsletters, service emails and brochures you have received. Our aim is to improve our understanding of our target groups, in order to provide a more customised service. If you object to this, there are various options open to you (see: What are my rights?).
We only store your personal data for as long as required by the services we provide. We will delete your personal data if you remain inactive for a period of seven years following your last ticket purchase, newsletter/brochure received or any other account activity. In other words, your account will expire and we will delete your data if you remain inactive for seven years. Before deleting your account for good, we will send a notification asking whether you want us to continue to store your data (e.g. to keep you informed of our programming).
After this retention period, your personal data will be deleted from our systems. The data will be anonymised for any subsequent processing (e.g. for analysis, market research or other operational purposes).
We may share your information with our external service providers to allow them to provide services to us (such as ticket sales or sending newsletters). In such cases, we conclude agreements to ensure optimum security and confidentiality.
In some cases, we may provide your name, address, postal code, town/city, telephone number, email address, performance date and/or the number of tickets sold to the co-organiser of a specific event for which you have purchased tickets. The co-organiser may contact you in order to (i) provide you with updates regarding the event or inform you of special offers, or to (ii) perform data analyses and customer satisfaction surveys. In such cases, we conclude agreements with the relevant partners to ensure optimum security and confidentiality. If you object to any of the above, there are various options available (see: What are my rights?).
We have taken appropriate organisational and technical steps to guard against misuse, loss, unauthorised access and undesired disclosure. These include anti-virus programmes, anti-malware and other system-protection software, regular data backups and software updates, as well as secure, SSL-certified HTTPS online environments.
A cookie is a small data file that is copied to or accessed from your device when you visit our website. It is a text file used to store and read data (which sometimes includes personal data) that are used to identify you upon subsequent visits. Our website uses the following types of cookies:
These cookies are necessary for the website to function properly, to keep a visitor logged in, for example, or to manage the shopping cart.
Third-party social media plugins
These are cookies that are installed by third parties, in our case by Google. They enable YouTube videos and Google Maps to be embedded on our website. We have no control over Google’s treatment of the information obtained from these cookies. For more information, please see the Google and YouTube privacy guidelines.
Third-party marketing cookies
Our website may also include links to third-party websites, such as other suppliers or service providers. We have no control over these websites, and accept no liability whatsoever for their content. We recommend consulting these websites’ own data protection information.
Your browser settings can be changed to limit or stop your browser from accepting cookies from our website. It is also possible to delete all previously stored information. Another way to prevent cookies is to use a browser plugin, such as Privacy Badger, which allows you to decide for each website whether individual cookies can be saved and used to monitor your browsing behaviour. Please note: this may limit or block your access to certain functions on our website.
You are entitled to request access to your personal data and/or to correct, supplement, delete or protect it. If you have any questions, comments or complaints regarding the treatment of your personal data, do not hesitate to contact us by emailing [email protected].
Yes, we may change it from time to time, and we therefore recommend that you regularly consult this section of the website.
Last updated: 25 May 2018.