If your question is not listed here, or if you have a comment or complaint, please email [email protected], call +31 (0)30 - 2314544 (01:00 p.m. – 06:00 p.m. on Mon – Sat), or send us a message via Facebook.
For children older than 8, but younger than 18, a recommended minimum age limit of 14 applies for unaccompanied attendance (unless otherwise specified on the event page). For classical concerts a minimum age of 8 is set (including the free lunchtime concerts).
No alcoholic drinks will be served to persons younger than 18, and no access will be granted after 11:00 p.m. (unless otherwise specified on the event page).
When setting end times, we try to take public transport into consideration as much as possible. Evening concerts generally finish between 10:30 p.m. and 11:00 p.m. (at the latest). Note: exceptions do occur. For our club nights, the end time is generally given on the event page.
Pre-concert introductions are sometimes given before classical concerts. The start times of both the introductions and the concert will be listed on your tickets and the website.
If you think you might want to buy some merchandise at a concert, bring cash with you to be on the safe side. Debit card payments are often not possible at the merchandise stand, and cash withdrawals are not always possible at our venues.
Grand café Het Gegeven Paard only accepts debit cards (no cash).
Our box office is open from 10:00 a.m. – 9:00 p.m., Monday – Saturday, and whenever there are shows on.
All of our cloakrooms and bars offer free earplugs. Thunder Plugs can also be purchased for €3 from the vending machines beside the cloakrooms.
The venue spaces themselves are only open during performance times, but you can take a look inside them using Google Maps. There are also regular guided tours through the building; view our calendar for current times.
French restaurant Danel is located in TivoliVredenburg at the water’s edge, at the corner of the building (where Vredenburgkade meets Hollanse Toren). Come and enjoy all the taste sensations of modern French cuisine!
Grand café Het Gegeven Paard can be found in TivoliVredenburg and the alfresco area by the water. This café in the heart of Utrecht is open seven days a week to concertgoers, or to anyone else who wants to enjoy delicious food and drink in a pleasant atmosphere.
Service fees as at 1 January 2019:
€2,05 for concerts with a wallet-free interval (pre-paid drink)
€2.55 for tickets up to €15
€3.35 for tickets from €15 to €27
€4,10 for tickets over €27
We therefore advise you only to buy tickets via www.tivolivredenburg.nl, which will only ever direct you to official sales channels. Never just click on the first link that appears in Google – always visit the website run by the artist, organiser or venue where the event is being held.
There are some exceptions, however, and we always keep the artists’ and organiser’s wishes in mind.
If you purchased tickets before 26 August 2018 (using our old ticketing system) and can no longer find them, please contact our box office (on +31 (0)30 - 2314544 or [email protected]) and we will send you your tickets again. We can be reached via +31 (0)30 - 2314544 (10:00 a.m. – 6:00 p.m., Monday – Saturday) and via [email protected].
If you bought your ticket from Ticketmaster, please log into your Ticketmaster account to have your tickets re-sent.
There are websites that purchase and sell tickets for sold-out shows at a profit. Dozens of these unofficial pre-sale businesses buy tickets in bulk and sell them on at a higher price. These tickets are not only more expensive, but are often also invalid.
Tickets are regularly offered on social media as well, such as via Facebook concert events (including those that are sold out). Caution is advised! Never just transfer money without carefully checking the seller’s account first.
Tickets sold via Ticketmaster can be returned to the same sales point where they were bought. Ticketmaster will refund the ticket price minus any service fees.
Tickets sold via Ticketmaster can be returned to the same sales point where they were bought. Ticketmaster will refund the ticket price (including service fees).