Frequently Asked Questions (FAQ)

The most important basic information per concert can be found on the event page in our agenda. Is your question not listed here? Or do you have a comment or complaint? Please feel free to contact us.

Coronavirus

No more corona measures will apply to TivoliVredenburg. Our programming has completely resumed.

How does TivoliVredenburg deal with corona?

We always follow the guidelines of the National Institute for Public Health and the Environment (RIVM) and any measures from the government. That means we are now completely open, without restrictive measures.

Do I have to get tested beforehand?

No, a corona test is not necessary.

Can I come if I have a cold?

If you have a cold, fever and/or shortness of breath, the National Institute for Public Health and the Environment (RIVM) advises you to stay at home and take a test. We appreciate it if you follow this advice - our staff does that too.

What about cleaning and ventilation?

Our halls are thoroughly cleaned after each production. Freshly filtered air is drawn in from outside in all rooms. There is no air circulation, only extraction.

Your visit to TivoliVredenburg

Is there an age limit?

Concerts at TivoliVredenburg are not suitable for babies or children aged 8 or under, with the exception of family shows. An age category will be specified in these cases.

A recommended minimum age limit of 14 applies for unaccompanied attendance, unless otherwise specified on the event page. For classical concerts a minimum age of 8 is set.

No alcoholic drinks will be served to persons younger than 18, and no access will be granted after 11:00 p.m. (unless otherwise specified on the event page).

Does TivoliVredenburg have accessibility facilities?

Yes, TivoliVredenburg is fully accessible to visitors with mobility requirements. The building is very large, however, so it can be useful to ask one of our staff to accompany you to the right location. To get to the right floor, elevator passes are available from the box office in the central lobby. Below you will find more information about the accessibility of our building.

Can I store my belongings in a cloakroom or locker?

Each venue has its own guarded cloakroom, upon arrival we will let you know which cloakroom you can use. In addition to this free cloakroom, you can also rent a locker for €2 or a large locker for €4.

Can I pay for food & drinks using contactless card or cash?

All of our bars accept cash and contactless/debit card/credit card payment. We do not work with drink tokens.

If you think you might want to buy some merchandise at a concert, bring cash with you to be on the safe side. Debit card payments are often not possible at the merchandise stand, and cash withdrawals are not always possible at our venues.

Our grand café Het Gegeven Paard and restaurant Danel accept cash and debit cards.

Am I allowed to take photos or videos of the concert?

No professional photo, video or audio equipment may be brought to performances without express permission. Consumer cameras are allowed, however. ‘Professional photo and video equipment’ includes any device with interchangeable lenses, and SLRs. Some artists prefer no photos to be taken at all, in which case the audience will be notified on the night itself.

Does TivoliVredenburg have Wi-Fi I can use?

Yes! An open Wi-Fi network is available throughout TivoliVredenburg, which offers an excellent Internet connection throughout the building, and in our café and restaurant.

Do I need hearing protection?

Some of our concerts are loud. We therefore advise always bringing hearing protection with you. We want our visitors to enjoy good music now, but we also want them to be able to do so in twenty years’ time.

All of our cloakrooms and bars offer free earplugs. Thunder Plugs can also be purchased for €3 from vending machines throughout our building.

Where can I smoke in TivoliVredenburg?

As of April 1, 2020, smoking is no longer allowed within TivoliVredenburg, in accordance with the smoking ban in all Dutch venues, restaurants, bars and cafes. At most concerts it is possible to smoke outside on a balcony, if the crowds allow.

Tickets

How do I redeem a voucher?

Do you have a voucher because a previous visit could not take place due to a relocation or cancellation? Then your voucher is linked to the account with which you ordered those tickets. If you order new tickets through this account, you will automatically see the option to pay with your voucher credit at checkout.

Voucher credit can only be spent at TivoliVredenburg and cannot be converted into cash.

Can I choose my own seat?

Yes, for concerts with reserved seating. You can choose where you want to sit when ordering a ticket online by indicating available seats on a seating chart. If you are not given this option when purchasing tickets, that means there is no reserved seating and you can sit where you like when entering the venue.

What service fees do I pay?

Our service fees are designed to cover our (often hidden) overheads, such as use of the system software, online and offline sales channels, customer service and administration. The ticket price covers free use of our secure cloakrooms. As an extra service, free earplugs are available from the cloakrooms and bars. Service costs are always included in the entrance fee. The amount of the service costs depends on the ticket price, which is stated on the concert page.

Can I reserve or order tickets by telephone?

Unfortunately, tickets cannot be reserved or purchased over the phone.

Why are tickets on other websites sometimes more expensive than on yours?

Unfortunately, there are websites that purchase and sell our tickets at a profit. There are dozens of these unofficial pre-sale businesses that buy tickets in bulk and sell them on at a higher price. These tickets are not only more expensive, but sometimes are not even valid.

We therefore advise you only to buy tickets via www.tivolivredenburg.nl, we will only ever direct you to official sales channels. Never just click on the first link that appears in Google – always visit the website run by the artist, organiser or venue where the event is being held.

I lost my ticket or it didn’t arrive

Your e-ticket can be re-downloaded by logging into our ticket sales system. If you bought your ticket from Ticketmaster, please log into your Ticketmaster account to have your tickets re-sent.

My event date has changed; what now?

Whenever dates change, tickets remain valid for that event on the new date. If you cannot attend on the new date, please send an email to [email protected]. If you bought the ticket from our box office, simply bring it back and you will receive a full refund (including service fees). Unfortunately, credit card fees cannot be reimbursed.

Please note: a refund must be requested within 4 weeks after receipt of the email.

Tickets sold via Ticketmaster can be returned to the same sales point where they were bought. Ticketmaster will refund the ticket price minus any service fees.

My event has been cancelled; what now?

If you purchased an e-ticket and the event is cancelled, you will automatically receive a refund in your bank account within 30 days. If you bought your ticket from our box office, simply bring it back to receive a full refund (including service fees). Shipping fees will not be refunded.

Tickets sold via Ticketmaster can be returned to the same sales point where they were bought. Ticketmaster will refund the ticket price (including service fees).

I can no longer attend the concert. Can I get a refund?

Unfortunately not. We cannot refund tickets, but you can try to sell your ticket on Ticketswap to others who may be interested.

Accessibility

TivoliVredenburg is fully accessible to visitors with mobility requirements. The different halls of TivoliVredenburg are connected by squares, corridors, stairs, elevators and some also by escalators. The route to a hall can differ per day.

It can be useful to ask one of our staff to accompany you to the right location, because the building is very large. To get to the right floor, elevator passes are available from the box office in the central lobby.

f you have any questions or need any help, please feel free to contact us.

Are there seats in the venue?

Seating can vary for each concert and venue. The Grote Zaal and Hertz have fixed seating. Ronda and Pandora usually only have standing room. If you are unable to stand for the length of the concert, please feel free to contact us, so that we can find a suitable solution.

How do I order a wheelchair seat?

In most cases, wheelchair seats are available in our webshop. If you have any questions or need any help, please feel free to contact us.

Can I use an elevator?

Our employees are always ready to help visitors with reduced mobility, for example with the use of the lifts. If you would like to take the lift to the hall independently, you can borrow a lift pass at our box office. Please contact us in advance.

Do you have facilities for the hearing impaired?

At the Grote Zaal and Hertz we offer the possibility to use a Sennheiser receiver with different types of headphones that can communicate with hearing aids. Simply talk to one of the cloakroom staff upon your arrival. To connect the headphones to your hearing aid, your device must be set to the T or MT position. It is also possible to borrow regular headphones from our cloakroom.

Walking difficulties?

Are you unable to stand for a long time during a concert or to sit for a long time in a hard-to-reach place? Please contact us. prior to the concert. Because our venues and programs are quite different from each other, this is the best way to get tailored advice about the optimal visiting conditions for your concert.

Can I bring my assistance dog inside?

An officially trained assistance dog (such as a guide dog for the blind) may accompany you to the concert. At amplified concerts and concerts with a lot of light, the dog can stay at the reception. We can provide additional guidance if necessary. We appreciate it if we know in advance, please contact us.

Can I take a look around in advance?

Are you coming to TivoliVredenburg for the first time? Then we offer the possibility to view the route to the hall, the cloakroom and the hall itself in advance, at a quieter time during the day. Please contact us.